Shipping policy

shipping policy for monstars to austria and international destinations

1. Processing Time:

  • Orders are typically processed within 3-7 business days after payment confirmation. 
  • Customized or made-to-order items may have longer processing times, and this will be communicated during the ordering process.

2. Shipping Methods:

  • We offer standard shipping with dpd to addresses within Austria.
  • International shipping options are available for select countries. Customers can view available options during the checkout process.
  • Expedited shipping options may be available for both domestic and international orders, with details provided during the checkout process.

3. Shipping Costs:

  • Shipping costs in Austria are 5,90€, free shipping will be automatically added if your order is above 60€!
  • Shipping costs to EU countries are 13,90€, free shipping will be automatically added for orders over 180€
  • Customers will see the shipping cost before finalizing their purchase during the checkout process.
  • For international orders, additional customs and import taxes may apply. Customers are responsible for these charges.

4. Estimated Delivery Times:

  • Estimated delivery times for standard shipping within Austria are typically 2-5 business days from the date of shipment.
  • Estimated delivery times for international orders vary by destination and shipping method. Details will be provided during the checkout process.

5. Tracking Information:

  • For orders with available tracking information, customers will receive tracking details once the order has been shipped.

6. Customs and Import Taxes:

  • For international orders, customers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

7. Delays and Issues:

  • While we make every effort to ensure timely delivery, we are not responsible for delays caused by factors beyond our control, such as weather, customs, or postal service disruptions.

8. Lost and missing packages

  • In the rare event that a package goes missing or is lost in transit, please contact us immediately at hello@monstars.at. We will work with the shipping carrier to resolve the issue.

9. Address Accuracy:

  • Customers are responsible for providing accurate shipping information. Please double-check your shipping address during the checkout process.

10. Returns Due to Non-Delivery: - If a package is returned to us due to non-delivery (e.g., incorrect address), the customer may be responsible for additional shipping costs to resend the package.

11. Contact Information:

If you have any questions or concerns about our shipping policy, please contact us at hello@monstars.at.